Shipping policy

Thank you for shopping with The Gray Label! We strive to provide you with a smooth and timely delivery experience. Please review our shipping policy below:

  • Order Processing: All orders are processed within 24-48 hours after the sale has been completed. Please note that orders are not processed or shipped on weekends or holidays.

  • Shipping Times: Once your order has been processed, it will be shipped out promptly. Shipping times vary based on your location and the shipping method selected at checkout. Please allow additional time for delivery during peak seasons, holidays, or due to unforeseen circumstances.

  • Shipping Costs: Shipping costs are calculated at checkout based on the destination and shipping method. Any applicable taxes or duties are the responsibility of the customer.

  • Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your package’s progress until it reaches your door.

  • Delays: While we do our best to ensure timely delivery, please understand that shipping times may be impacted by factors beyond our control, such as carrier delays or inclement weather. We will notify you promptly if there are any significant delays with your shipment.

  • Contact Us: If you have any questions or concerns about your order, please contact our customer service team at shopthegraylabel@gmail.com. We’re here to help!

Thank you for choosing The Gray Label. We appreciate your business and look forward to serving you again soon!